FAQ

Is the website reliable?

Our website has SSL security, which is mandatory by law for all online stores, as it encrypts all transactions carried out on the website, guaranteeing the secrecy of all information. We work with Paypal. We do not have access to your payment information, such as your credit card number, only Mercado Pago, making your purchase 100% secure. If you have any questions, please feel free to contact us via email: contact@upbestshop.com or upbeststore@gmail.com.

Why do products take 5 to 15 business days to arrive?

The products featured on our website are imported and are shipped directly from our manufacturers located in Sweden, China and the USA. Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home.

Do all purchases come with a tracking code?

Yes. We only work with reliable suppliers that provide a tracking code for your safety and comfort.

When will I receive my tracking code?

We send you the tracking code directly to your email within 3 working days, this is why our suppliers (industries that manufacture the products) ask for this deadline. If even after that period you have not received the tracking code, send an email to: contact@upbestshop.com or upbeststore@gmail.com, including your order number (Example: #4321) and we will give you a position within a maximum of 24 business hours.

Why is my tracking code not showing information?

Because on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. Tracking will notify you as soon as it arrives in your country. Then it will notify each movement, just as we are used to with internal orders. Rest assured, your order is on its way. We have a tracking page here on the site.

Are there any fees I still have to pay for the product?

In case of any type of taxation, the fee will be borne by the customer and if there is any doubt or problem, just send us an email to: contact@upbestshop.com or upbeststore@gmail.com informing what happened and we will respond within 24 working hours.